Artist Merchandise Store

Any artist can sell products from their profile — no separate feature toggle, it uses your existing Artist role. Go to Dashboard → Merchandise to get started.

Product Types

Every product you list is one of four types, chosen when you create it:

• Simple – a single standalone item with one price and stock count (e.g. a print, a mug).
• Configurable – an item with size and/or colour options, each with its own price and stock (e.g. a t-shirt).
• Virtual – a service or appointment with no shipping involved (e.g. a video call, a commission slot). You follow up with delivery details after payment.
• Downloadable – a digital file delivered automatically after payment (e.g. an ebook, a sample pack). Buyers get their download links right on their confirmation page.

Note: once a product has any orders, its type is locked — you'll need to create a new product to switch between physical and digital/virtual.

Variants, Shipping & Digital Files

• Every product needs at least one active variant with stock before it can be published — this is where price and stock live.
• Simple and Configurable products additionally need at least one active shipping option (Dashboard → Merchandise → Shipping Options) — set these up once and they're reused across every physical product you sell.
• Downloadable products need at least one file uploaded from the product's own page before you can publish. Buyers get up to 5 downloads per file.
• Virtual and Downloadable products skip the shipping step entirely, both when you publish and when a buyer checks out.
• Courier Guy can be added as a shipping option too — just a label and a collection address (one of your own saved addresses). You'll also need to set that product's weight and dimensions on its edit page for Courier Guy to actually apply to it — without those it simply isn't offered for that product, your other shipping options still work as normal. Once set up, buyers see real, live Courier Guy prices at checkout for their exact address. Note: paying for Courier Guy doesn't yet book the collection automatically — check your order page for an “Action needed” notice and arrange the collection yourself via your own Courier Guy account until that's automated.

Getting Paid

Sold products credit your account for that product, net of the platform's merchandise commission. Shipping cost is passed through to you in full — it isn't commissioned.

Order Invoices

Once an order is paid, both you and the buyer can download a PDF invoice for it from the order's detail page ("Download Invoice" — buyers find theirs at Dashboard → My Merchandise Orders, you at Dashboard → Artist → Orders). It's generated on demand from the order's own details, so it's always available for any paid order.

Store Visibility

Your store is only visible to the public when your artist profile itself is set to Public (Profile → Feature Access). If your profile is Private, you can still create, manage, and publish products — they just won't show up on your store page or the platform-wide Browse Merchandise page until you switch your profile to Public.

Return & Refund Policies (Required)

Before you can publish any product, you need an active Return Policy and an active Refund Policy set up at Dashboard → Artist Policies (also where your Booking Terms live). Write your own or use the "Use Sample Policy" button to start from platform-provided wording you can edit. Once a policy is powering a published product, you can't deactivate it without unpublishing first — both policies show as expandable sections on your product pages so buyers can read them before they pay.

PAXI Delivery

PAXI can be added as a shipping option too — just a label, no address and no price to set: PAXI's 6 prices are fixed platform-wide by root, and you drop paid orders off yourself at your own nearest PEP store (PAXI doesn't collect). You'll need to set that product's weight on its edit page for PAXI to actually apply to it — without it, PAXI simply isn't offered for that product, your other shipping options still work as normal. At checkout, buyers see PAXI's price for their order's total weight and pick Store-to-Store (they collect from a PEP store) or Store-to-Door (delivered to their address), plus a delivery speed. For Store-to-Store, the buyer also gives you their nearest PEP store, the receiver's name, and a contact number — all shown on the order's Receiver Information. Once PAXI SMSs them a collection PIN and they've picked up the parcel, they confirm pickup from their own order page, and that confirmation shows on your order too.

Delivery Confirmation

Once a buyer has their order in hand — however it was shipped — they can confirm this with an "I've Received My Order" button on their own order page. You'll see it reflected on your order page too, and it may prompt them with a WhatsApp message to leave you a review.