Terms of Service

1. The Platform

Informativ is an all-in-one event platform that connects people who host and attend events with the people and businesses that make events possible. Depending on which services are enabled, the platform lets you:

• create and manage events and sell tickets online (or take free RSVPs);
• list, discover, and book venues;
• list, discover, and book artists and performers, including collaboration (revenue split) arrangements between artists;
• list, discover, and rent equipment (sound, lighting, staging, furniture, and more);
• offer and book vendor stalls at events, or sell products directly through your own merchandise store as an artist or vendor;
• discover and book appointment-based services (salons, spas, and similar) from service providers.

Informativ is a marketplace. Unless we say otherwise, we are not the organizer of events, the owner of venues, the employer of artists, or the owner of equipment listed on the platform. Contracts for tickets, bookings, and rentals are between the buyer and the relevant provider; Informativ facilitates the transaction and payment.

2. Accounts and Roles

• You must provide accurate information when registering, and keep it up to date. Each person may hold only one user account.
• You must confirm your email address (or sign in with Google) before your account is activated.
• Your account may hold multiple roles (for example organizer, venue manager, artist, equipment lessor, service provider, partner, fleet provider, driver). Some roles are enabled from your profile; others (such as verified venue ownership, or vehicle verification for fleets) require documentation and confirmation by us.
• You are responsible for everything done under your account. Keep your password secure and tell us immediately if you suspect unauthorised access.
• From Dashboard → Team, you may invite other people as staff with limited, scoped permissions to help manage your events, venues, equipment, bookings, or fleet. You are responsible for everything your staff do with the access you grant them, and can revoke that access at any time.
• Two-factor authentication (an authenticator app code in addition to your password) is available to every account from Profile → Security, and is required for Root, Sire, Manager, Admin, and Partner accounts to keep that access.
• You must be at least 18 years old to transact on the platform.
• Login, registration, password-reset, and demo-request forms are protected by Google reCAPTCHA to keep automated abuse off the platform; use of these forms is subject to Google's Privacy Policy and Terms of Service.

3. Payments, Fees, and Payouts

• Payments are processed in South African Rand (ZAR) through our third-party payment gateways, Yoco and PayFast (PayFast is used specifically when you choose to save your card for future payments). We do not store your card details. Your payment is also subject to that gateway's own terms and privacy policy: Yoco's Terms & Privacy Policy and PayFast's Terms & Privacy Policy.
• Informativ charges providers a platform commission on each transaction processed through the platform. Current standard rates are: event ticket sales 5%, venue bookings 8%, artist bookings 10%, vendor stall bookings 7%, merchandise store sales 5.5%, equipment rentals 10%, venue on-premises shop sales 8.5%, and service (appointment) bookings 10%. We may agree a custom rate with an individual provider, in which case that rate applies instead. Rates may change; the rate applied is the rate in force when the payment is processed. When a vendor pays for a stall booking together with their required event tickets in one checkout, no stall commission is charged on that booking — only the standard ticket (and, if added, cooler box) commission applies to the combined payment.
• Tips. Where the platform offers a guest the option to leave a discretionary tip after a purchase (currently: venue on-premises shop orders), the tip is a separate, optional payment processed through the same payment gateway, subject to the same platform commission rate as the underlying sale, and is non-refundable once paid.
• VAT. Providers who are VAT registered must indicate this on their profile and supply a valid VAT number. The price a VAT-registered provider sets (a listing price, a quoted fee, a booking fee) is always the amount before VAT — VAT is added on top of that price at checkout, and you are charged the higher, VAT-inclusive total. The VAT treatment shown at the time of purchase applies to that transaction and its documents (confirmations and invoices) even if the provider's VAT status later changes. Each provider — not Informativ — is responsible for accounting for VAT on their own sales.
• Optional paid promotions (for example featuring an event or equipment listing) are charged in full and are non-refundable once the promotion has started.
• Organizers of a ticketed event may generate downloadable QR codes for physical (printed) tickets. Generating a batch requires payment in full of a platform-set fee, priced by how many codes are in the batch (see our Pricing page), before the codes are created; this fee is charged directly to the organizer (it is not deducted from ticket revenue) and is non-refundable once the batch is generated.
• Access to Direct Sales (recording offline/in-person ticket sales through the dashboard) for a ticketed event may require a once-off, platform-set fee, charged directly to the organizer per event. Once paid, an event keeps Direct Sales access permanently, even if the fee changes afterward; the fee is non-refundable once payment succeeds.
• Access to Point of Sale (recording in-person merchandise sales through the dashboard) for an artist's or vendor's merchandise store may require a once-off, platform-set fee, charged directly to the store owner. Once paid, the store keeps Point of Sale access permanently, even if the fee changes afterward; the fee is non-refundable once payment succeeds.
• Provider earnings (ticket revenue, booking and rental income, less commission) accumulate in the provider's platform account balance. Payouts are made to the bank details you provide, with proof of payment uploaded to the platform, and must be confirmed by you as recipient.
• Settlements and chargebacks. Your payout depends on our payment gateway (Yoco or PayFast) actually settling the funds to us first. Either gateway may delay, withhold, or hold funds in reserve for compliance, fraud-prevention, or dispute reasons, which can delay your payout beyond our usual timeline — this is outside our control. If chargebacks against transactions on the platform become excessive, a gateway may also require additional reserves or restrict our ability to process payments altogether, which would affect every provider, not just the one responsible. See our Payments & Payouts help article for full detail.
• Platform commission is earned when payment is processed and is non-refundable, including when a booking is later cancelled or refunded. Where a refund is made after payout, your balance may go into the negative and you must repay the shortfall.
• You are responsible for your own tax affairs, including VAT and income tax on your earnings.

4. Tickets and Events

• Organizers are responsible for the accuracy of their event listings, for the event taking place as described, and for compliance with all laws, permits, and venue requirements.
• Organizers set their own refund and cancellation terms, which must be lawful and communicated on the event listing.
• Refunds on Event Cancellation. Where an organizer cancels an event, every ticket holder, event-booking guest, stall vendor, and cooler-box buyer is notified, and may request a refund of the full amount they paid; platform commission already collected is not refundable to the organizer. This refund is paid by the organizer directly to the requester (bank transfer) — not through the platform's payment gateway — because the platform does not hold a claim to money it has already disbursed to the organizer. The requester submits their banking details with the request; the organizer must pay and upload proof of payment; the requester then confirms receipt. See our Privacy Policy for how the banking details you submit are handled.
• Tickets are valid only as issued by the platform. Reselling tickets above face value or forging tickets is prohibited.
• A ticket may be transferred to another registered user (Dashboard → My Tickets → Transfer, by scanning the recipient's My QR Code) at no charge, at any time before it is scanned for entry at the event - once scanned, it can no longer be transferred. Transferring a ticket does not change who is entitled to a refund should the event be cancelled; that remains whoever holds the ticket at the time.
• Vendor stalls. Organizers may offer stall packages at their events. Stall prices, location tiers, included stall-employee passes, and the organizer's stall booking policy are shown on the booking page and form part of the contract between the organizer and the vendor.

4A. Partners (Independent Ticket Sellers)

• A "Partner" is a user who has opted in to selling event tickets on behalf of organizers, via the Direct Sale option in the mobile app, in exchange for a commission on each sale. Becoming a Partner requires: enabling the Partner feature, providing approved banking details, enabling two-factor authentication, accepting the current Partner Agreement, and — if not a mobile-only seller — providing a complete physical address.
• A Partner may sell tickets for any event whose organizer has enabled partner sales on that event; the platform does not require an organizer to individually approve or invite a Partner. An organizer may further restrict this to mobile Partners only, shop-based Partners only, or leave it open to both.
• The commission a Partner earns per sale, and the additional fee charged to an organizer for enabling partner sales on their event, are each set by the platform and may change. See our Privacy Policy for how the banking and identity details you submit as a Partner are handled.
• Editing the Partner Agreement's content requires every Partner to accept the updated version before continuing to sell — an acceptance of a prior version does not carry over.
• A Partner sale is otherwise subject to the same ticket terms as any other sale (see Section 4 above), including refund handling on event cancellation.

5. Equipment Rentals

• Equipment providers ("lessors") must describe their items accurately, keep availability up to date, and maintain an active damage policy and late return policy before publishing equipment. These policies are shown on each listing and form part of the rental contract.
• Renters ("lessees") book at the item level; the lessor allocates specific units at handover. Renters choose one pricing rate (for example daily or hourly) and only that rate is charged.
• Renters must return equipment on time and in the condition received, fair wear and tear excepted. Damage and late-return charges are applied per the lessor's published policies and the checkout/return condition records.
• Where a rental relates to an event registered on the platform, the event's venue address is used; otherwise the renter must provide an accurate delivery address.
• Published equipment details and pricing cannot be edited while the listing is published or has active rentals — unpublish first.

5A. Provider Bookings (Service Appointments)

• Service providers (for example salons, spas, and similar appointment-based businesses) list bookable services with a duration and price, and set their own working hours and cancellation waiting period.
• At the time of booking, clients pay only the provider's booking fee (plus any call-out fee) through Informativ, to secure the appointment; there is no deposit/balance split on the booking fee itself. The balance of a service's listed price, if any, is agreed and settled directly between the client and the provider, outside the platform — Informativ does not process, track, or enforce collection of that balance.
• Where a provider cancels a paid booking, the client is refunded in full for whatever was paid through Informativ (the booking fee); the platform commission already collected on it is non-refundable to the provider.
• A client may cancel their own paid booking. Cancelling with at least as much notice as the provider's published waiting period is refunded in full. Cancelling within that window forfeits the provider's published cancellation-fee percentage of the amount actually paid through Informativ to the provider, and the remainder is refunded; the platform commission already collected is non-refundable either way. A provider may instead publish their booking fee as non-refundable, in which case a client-initiated cancellation forfeits the full amount paid regardless of notice given — this is disclosed on the provider's booking page before you pay. This does not affect a provider-initiated cancellation, which is always refunded in full as above.

5B. Venue Room Bookings (Guest Houses, Lodges, B&Bs)

• A venue owner lists room types with a nightly rate and quantity of rooms available. A room type only becomes bookable once activated, and only once the venue's ownership has been verified (see below).
• Guests pick check-in and check-out dates and a quantity of rooms; availability is checked against existing bookings for those dates before the booking is created, and again at the moment of booking to prevent two guests being confirmed for the same room. Guests pay the full stay price at the time of booking; there is no deposit/balance split.
• Where a venue cancels a paid room booking, the guest is refunded in full; the platform commission already collected is non-refundable to the venue.
• A guest may cancel their own paid room booking. Cancelling 48 hours or more before check-in is refunded in full. Cancelling within 48 hours of check-in forfeits a flat 50% cancellation fee to the venue, and the remainder is refunded; the platform commission already collected is non-refundable either way.
• The venue marks a guest checked in on arrival and checked out on departure, using the venue's published check-in/check-out times as guidance.

5C. Outlet Table & Space Reservations

• Outlet venues (bars, pubs, clubs, cafés, and similar) list reservable tables/spaces with a slot duration and, optionally, a reservation fee, and set their own opening hours (weekly schedule plus one-off exceptions). A space only becomes bookable once activated and once the venue's ownership has been verified.
• Guests pick an available time slot; availability is checked against existing reservations for that venue before the reservation is created, and again at the moment of booking to prevent two guests being confirmed for the same slot. Reservations with a fee are paid in full via Yoco at the time of booking; reservations with no fee configured confirm immediately with no payment step.
• Cancellation and refund rules for paid reservations are identical to venue room bookings above: a venue-initiated cancellation is always a full refund; a guest-initiated cancellation is free 48 hours or more before the reservation time, and forfeits a flat 50% cancellation fee inside that window.

5D. QR Table Ordering

• Outlets may offer a menu ordered via a QR code placed at each table. No account or login is required to place an order this way.
• Orders placed via table QR code are not processed or paid through the platform. The customer settles payment directly with the venue (cash, card machine, or tab), the same as any walk-in order. The platform is not a party to that payment and charges no commission on it.
• The customer is responsible for accurately confirming their age where an item is marked as alcoholic; the venue remains responsible for complying with applicable liquor-service laws (including verifying age in person as required by law) regardless of the in-app confirmation.
• The venue is responsible for fulfilling orders placed through its menu and for the accuracy of its own menu listings (items, prices, and alcohol flags).

5E. Delivery Requests (Fleet Transport)

• Fleet providers list road vehicles (bikes, cars, vans, trucks) with a max load and load type. A vehicle only becomes assignable to deliveries once its license disc and proof of ownership have been reviewed and approved by us; we may suspend a vehicle at any time.
• Requesters describe the job — pickup and dropoff addresses (with optional extra stops), item and weight, timing — and offer a delivery fee, which is paid in full up front through Informativ. Only paid requests reach a fleet's inbox. Ticking extra hands adds the fleet's published per-person hands rate per requested person to the fee automatically. Ticking coming along notes that the requester rides with the delivery — it changes nothing about the fee.
• Where a fleet declines a paid request, the requester is refunded in full; the platform commission already collected is non-refundable to the fleet.
• A vendor or artist may offer same-day delivery at merchandise checkout: a buyer who picks it pays the closest fleet provider's own same-day fee together with the order, and a paid delivery request is created for that fleet automatically. If the fleet declines, the buyer is refunded the delivery fee portion and the seller fulfils the order another way.
• A delivery can also be started from a received order — an equipment owner from a rental booking they received, or a vendor/artist from a merchandise order they received — in which case the form is prefilled from that order and the delivery stays linked to it. Only the order's own lessor or seller may start one this way.
• Accepting a request assigns one of the fleet's approved vehicles and records the driver. Anyone driving on someone else's account must hold an approved driver license (number and document verified by us, with the expiry captured on approval); without one they cannot be assigned to a delivery. Licenses and vehicle discs expiring within 6 months trigger renewal reminders to the driver and fleet owner. The fleet is responsible for carrying out the delivery with reasonable care, and for any arrangement — including pay — with its drivers, which is strictly between the fleet and the driver, outside the platform.
• Cancellation and refunds. Each fleet provider sets their own cancellation policy, which is shown on the delivery request form before you pay. Where a requester cancels their own paid delivery request: cancelling with at least as much notice as the fleet's published waiting period is refunded in full; cancelling within that window forfeits the fleet's published cancellation-fee percentage of the delivery fee to the fleet, and the remainder is refunded; the platform commission already collected is non-refundable either way. A fleet may instead publish their delivery fee as non-refundable, in which case a requester-initiated cancellation forfeits the full amount regardless of notice given — this is disclosed on the request form before you pay. This does not affect a fleet-initiated cancellation (declining a request), which is always refunded in full as above.

6. Venues and Artists

• A venue may be added by someone other than its owner (for example an organizer creating an event). Such venues are not bookable until ownership is verified by documentation and confirmed by us. Only the confirmed owner manages a venue.
• Artists are responsible for honouring confirmed bookings and for the accuracy of their profiles.

Artist booking process

• An organizer sends a booking request for a specific performance slot (start time and duration), accepting the artist's published booking agreement where one exists, and sets a deadline for the artist's response. Requests not answered by the deadline expire.
• The artist responds with a quote: their fee, the deposit percentage required to confirm, the date the remaining balance must be paid by, and whether the deposit is refundable — and if so, until what date.
• A booking contract compiling these terms is generated automatically once the quote is sent. Both the organizer and the artist must electronically sign it — using their own account, with the signature recorded against their name, timestamp, and IP address — before the booking can be accepted or paid. Signing electronically through the platform in this way constitutes a legally binding signature to the same extent as a handwritten one. Once both parties have signed, either may download the executed contract as a PDF.
• Once the contract is fully signed, the organizer either accepts the quote (paying the deposit through the platform, which confirms the booking) or rejects it with a reason, which closes that request; a new request may be sent to negotiate further.
• The organizer must pay the remaining balance through the platform by the quoted balance date. If the balance is unpaid after that date, the artist may cancel the booking. On such a cancellation the deposit is refunded only if the artist quoted it as refundable and the refundable-until date has not passed; otherwise the deposit is retained.
• Deposit and balance payments, and any deposit refunds, are processed through the platform's payment gateway and recorded against the booking. Platform commission on artist bookings is charged as set out in section 3.
• Artists working together may record a collaboration (split sheet) setting each collaborator's revenue share. A registered collaborator confirms their share by electronically signing it — the same mechanism as an artist booking contract, recorded against their name, timestamp, and IP address, and constituting a legally binding signature to the same extent as a handwritten one. An external collaborator with no platform account has their agreement recorded by the initiator on their behalf instead. The split recorded on the platform is binding between the collaborators for revenue processed through the platform. Once every party has signed, any of them may optionally confirm on the platform whether the completed split sheet has been submitted to SAMRO and/or CAPASSO — this confirmation is for the collaborators' own record-keeping only and is not verified by us.

Artist & Vendor merchandise store

• An artist or a vendor may list products of four types: Simple and Configurable (physical goods, shipped by the seller), Virtual (a service or appointment delivered by the seller outside the platform), and Downloadable (a digital file delivered automatically after payment). Both sell through the same store infrastructure; a vendor's store does not require ever booking a stall (see section 4).
• For Virtual products, we are not a party to and are not liable for how the seller actually delivers the service or appointment — that arrangement is solely between the seller and the buyer. Our role is limited to processing the payment.
• For Downloadable products, the seller grants the buyer a limited, non-transferable licence to use the file for personal use only, unless the product listing states otherwise. Redistributing, reselling, or publicly sharing a downloaded file without the seller's permission is prohibited.
• For physical products, a seller may offer flat-rate delivery, live-quoted Courier Guy or Fastway delivery, self-fulfilled Delivery by Distance (the seller sets their own price bands by distance and delivers it themselves), or fixed-price PAXI (PEP store network) delivery. The delivery charge and terms of the option you choose at checkout form part of your order.
• A seller may ask you to provide specific details after purchase (for example a name, a reference photo, or a file relevant to your order), with a response window they set (24 hours by default). You are responsible for responding within that window; if it closes before you respond, the request is no longer available to you and the seller may fulfil your order without it. This is not, on its own, grounds for a refund or cancellation of your order.
• Platform commission on merchandise sales is charged as set out in section 3, regardless of whether the seller is an artist or a vendor; shipping cost, where applicable, is passed through to the seller in full and is not commissioned.
• A seller may also record sales made in person (at a market, pop-up, or event stall) through the platform's Point of Sale tool. Point of Sale transactions are not processed or paid through the platform — the buyer settles payment directly with the seller (cash, the seller's own card machine, etc.). The platform is not a party to that payment, charges no commission on it, and is not responsible for the accuracy of stock or pricing recorded at the till beyond what the seller enters. A once-off fee to unlock Point of Sale is set out in section 3.

7. Reviews

After a completed rental or booking you may leave a review and rating. Reviews must be honest, based on your own experience, and free of unlawful or abusive content. Reviews are moderated and we may remove reviews that breach these Terms. Providers may not offer incentives for positive reviews or review their own listings.

7A. Points & Account Standing

• Each role you hold (for example Organizer, Venue Owner, Artist, Lessor, Provider, or Vendor), as well as your base account, has its own points balance, starting at 10 out of 10 when that role is assigned. This is visible only to you, from Dashboard → Profile → Standing, alongside a history of point changes.
• Points are deducted for conduct that affects other users of that role — including, depending on the role, late or repeated cancellations, not honouring a confirmed booking or performance, failing to respond to a booking request in time, delivering equipment late, returning rented equipment damaged or not at all, and receiving a review below 3 stars. A review above 3 stars earns a point back, up to the starting maximum.
• If a role's points reach zero, that role is suspended for 2 months; your other roles and your base account are unaffected. A suspended role automatically resets to 10 out of 10 and reactivates once the suspension period ends.
• This points system is separate from, and does not limit, our right under section 8 below to suspend or terminate your account, unpublish listings, or cancel transactions for breaching these Terms — we may take that action at any time regardless of your points balance.

8. Acceptable Use

You may not use the platform to:

• break the law, infringe anyone's rights, or list items or events you are not entitled to offer;
• mislead other users, including through false listings, fake availability, or manipulated reviews;
• circumvent the platform — for example moving a transaction initiated on Informativ off-platform to avoid commission;
• interfere with the platform's operation, attempt to gain unauthorised access, or scrape data;
• use Fan Letters to harass, threaten, or spam an artist, or attempt to circumvent an artist's decision to block you from sending further letters.

We may suspend or terminate accounts, unpublish listings, and cancel transactions that breach these Terms. Where we can, we will give you notice and a chance to respond.

9. Content and Intellectual Property

You keep ownership of the content you upload (images, descriptions, profiles). You grant Informativ a non-exclusive, royalty-free licence to host, display, and promote that content on and in connection with the platform. You warrant that you have the rights to everything you upload. The platform itself, including its software, design, and branding, belongs to McSbuSing (Pty) Ltd.

10. Liability

• The platform is provided "as is". We work hard to keep it available and accurate but do not guarantee uninterrupted or error-free operation.
• To the maximum extent permitted by law — including the Consumer Protection Act 68 of 2008 where it applies — Informativ is not liable for indirect or consequential loss, or for the acts or omissions of organizers, venues, artists, lessors, or renters.
• Our total liability to you for any claim connected to the platform is limited to the platform fees we earned from you in the six months before the claim arose.
• Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Privacy

We process personal information as described in our Privacy Policy, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

12. Changes and Termination

• We may update these Terms from time to time. Material changes will be announced on the platform, and the "Last updated" date above will change. Continued use after a change means you accept the updated Terms.
• You may close your account at any time. Obligations that by their nature survive closure — including outstanding payments, refunds, and liability for past transactions — survive.

13. General

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. If any part of these Terms is unenforceable, the rest remains in force. These Terms, together with the Privacy Policy and any service-specific policies shown on a listing (such as damage and late-return policies), are the whole agreement between you and Informativ.