Terms of Service

1. The Platform

Informativ is an all-in-one event platform that connects people who host and attend events with the people and businesses that make events possible. Depending on which services are enabled, the platform lets you:

• create and manage events and sell tickets online (or take free RSVPs);
• list, discover, and book venues;
• list, discover, and book artists and performers, including collaboration (revenue split) arrangements between artists;
• list, discover, and rent equipment (sound, lighting, staging, furniture, and more);
• offer and book vendor stalls at events.

Informativ is a marketplace. Unless we say otherwise, we are not the organizer of events, the owner of venues, the employer of artists, or the owner of equipment listed on the platform. Contracts for tickets, bookings, and rentals are between the buyer and the relevant provider; Informativ facilitates the transaction and payment.

2. Accounts and Roles

• You must provide accurate information when registering, and keep it up to date. Each person may hold only one user account.
• You must confirm your email address (or sign in with Google) before your account is activated.
• Your account may hold multiple roles (for example organizer, venue manager, artist, equipment lessor, service provider). Some roles are enabled from your profile; others (such as verified venue ownership) require documentation and confirmation by us.
• You are responsible for everything done under your account. Keep your password secure and tell us immediately if you suspect unauthorised access.
• Two-factor authentication (an authenticator app code in addition to your password) is available to every account from Profile → Security, and is required for Root, Sire, Manager, and Admin accounts to keep administrative access.
• You must be at least 18 years old to transact on the platform.
• Login, registration, password-reset, and demo-request forms are protected by Google reCAPTCHA to keep automated abuse off the platform; use of these forms is subject to Google's Privacy Policy and Terms of Service.

3. Payments, Fees, and Payouts

• Payments are processed in South African Rand (ZAR) through our third-party payment gateway. We do not store your card details.
• Informativ charges providers a platform commission on each transaction processed through the platform. Current standard rates are: event ticket sales 4.9%, venue bookings 10%, artist bookings 10%, vendor stall bookings 10%, equipment rentals 10%, and service (appointment) bookings 10%. We may agree a custom rate with an individual provider, in which case that rate applies instead. Rates may change; the rate applied is the rate in force when the payment is processed.
• VAT. Providers who are VAT registered must indicate this on their profile and supply a valid VAT number. Prices of VAT-registered providers are displayed and charged as VAT inclusive, and the VAT treatment shown at the time of purchase applies to that transaction and its documents (confirmations and invoices) even if the provider's VAT status later changes. Each provider — not Informativ — is responsible for accounting for VAT on their own sales.
• Optional paid promotions (for example featuring an event or equipment listing) are charged in full and are non-refundable once the promotion has started.
• Provider earnings (ticket revenue, booking and rental income, less commission) accumulate in the provider's platform account balance. Payouts are made to the bank details you provide, with proof of payment uploaded to the platform, and must be confirmed by you as recipient.
• Platform commission is earned when payment is processed and is non-refundable, including when a booking is later cancelled or refunded. Where a refund is made after payout, your balance may go into the negative and you must repay the shortfall.
• You are responsible for your own tax affairs, including VAT and income tax on your earnings.

4. Tickets and Events

• Organizers are responsible for the accuracy of their event listings, for the event taking place as described, and for compliance with all laws, permits, and venue requirements.
• Organizers set their own refund and cancellation terms, which must be lawful and communicated on the event listing. Where an event is cancelled, ticket holders must be refunded the ticket price; platform commission is not refundable to the organizer.
• Tickets are valid only as issued by the platform. Reselling tickets above face value or forging tickets is prohibited.
• Vendor stalls. Organizers may offer stall packages at their events. Stall prices, location tiers, included stall-employee passes, and the organizer's stall booking policy are shown on the booking page and form part of the contract between the organizer and the vendor.

5. Equipment Rentals

• Equipment providers ("lessors") must describe their items accurately, keep availability up to date, and maintain an active damage policy and late return policy before publishing equipment. These policies are shown on each listing and form part of the rental contract.
• Renters ("lessees") book at the item level; the lessor allocates specific units at handover. Renters choose one pricing rate (for example daily or hourly) and only that rate is charged.
• Renters must return equipment on time and in the condition received, fair wear and tear excepted. Damage and late-return charges are applied per the lessor's published policies and the checkout/return condition records.
• Where a rental relates to an event registered on the platform, the event's venue address is used; otherwise the renter must provide an accurate delivery address.
• Published equipment details and pricing cannot be edited while the listing is published or has active rentals — unpublish first.

5A. Provider Bookings (Service Appointments)

• Service providers (for example salons, spas, and similar appointment-based businesses) list bookable services with a duration and price, and set their own working hours and cancellation waiting period.
• Clients pay the full service price (plus any call-out fee) at the time of booking; there is no deposit/balance split for service bookings.
• Where a provider cancels a paid booking, the client is refunded in full; the platform commission already collected is non-refundable to the provider.
• A client may cancel their own paid booking. Cancelling with at least as much notice as the provider's published waiting period is refunded in full. Cancelling within that window forfeits the provider's published cancellation-fee percentage of the booking price to the provider, and the remainder is refunded; the platform commission already collected is non-refundable either way.

6. Venues and Artists

• A venue may be added by someone other than its owner (for example an organizer creating an event). Such venues are not bookable until ownership is verified by documentation and confirmed by us. Only the confirmed owner manages a venue.
• Artists are responsible for honouring confirmed bookings and for the accuracy of their profiles.

Artist booking process

• An organizer sends a booking request for a specific performance slot (start time and duration), accepting the artist's published booking agreement where one exists, and sets a deadline for the artist's response. Requests not answered by the deadline expire.
• The artist responds with a quote: their fee, the deposit percentage required to confirm, the date the remaining balance must be paid by, and whether the deposit is refundable — and if so, until what date.
• A booking contract compiling these terms is generated automatically once the quote is sent. Both the organizer and the artist must electronically sign it — using their own account, with the signature recorded against their name, timestamp, and IP address — before the booking can be accepted or paid. Signing electronically through the platform in this way constitutes a legally binding signature to the same extent as a handwritten one. Once both parties have signed, either may download the executed contract as a PDF.
• Once the contract is fully signed, the organizer either accepts the quote (paying the deposit through the platform, which confirms the booking) or rejects it with a reason, which closes that request; a new request may be sent to negotiate further.
• The organizer must pay the remaining balance through the platform by the quoted balance date. If the balance is unpaid after that date, the artist may cancel the booking. On such a cancellation the deposit is refunded only if the artist quoted it as refundable and the refundable-until date has not passed; otherwise the deposit is retained.
• Deposit and balance payments, and any deposit refunds, are processed through the platform's payment gateway and recorded against the booking. Platform commission on artist bookings is charged as set out in section 3.
• Artists working together may record a collaboration (split sheet) setting each collaborator's revenue share. The split recorded on the platform is binding between the collaborators for revenue processed through the platform.

Artist merchandise store

• An artist may list products of four types: Simple and Configurable (physical goods, shipped by the artist), Virtual (a service or appointment delivered by the artist outside the platform), and Downloadable (a digital file delivered automatically after payment).
• For Virtual products, we are not a party to and are not liable for how the artist actually delivers the service or appointment — that arrangement is solely between the artist and the buyer. Our role is limited to processing the payment.
• For Downloadable products, the artist grants the buyer a limited, non-transferable licence to use the file for personal use only, unless the product listing states otherwise. Redistributing, reselling, or publicly sharing a downloaded file without the artist's permission is prohibited.
• Platform commission on merchandise sales is charged as set out in section 3; shipping cost, where applicable, is passed through to the artist in full and is not commissioned.

7. Reviews

After a completed rental or booking you may leave a review and rating. Reviews must be honest, based on your own experience, and free of unlawful or abusive content. Reviews are moderated and we may remove reviews that breach these Terms. Providers may not offer incentives for positive reviews or review their own listings.

8. Acceptable Use

You may not use the platform to:

• break the law, infringe anyone's rights, or list items or events you are not entitled to offer;
• mislead other users, including through false listings, fake availability, or manipulated reviews;
• circumvent the platform — for example moving a transaction initiated on Informativ off-platform to avoid commission;
• interfere with the platform's operation, attempt to gain unauthorised access, or scrape data.

We may suspend or terminate accounts, unpublish listings, and cancel transactions that breach these Terms. Where we can, we will give you notice and a chance to respond.

9. Content and Intellectual Property

You keep ownership of the content you upload (images, descriptions, profiles). You grant Informativ a non-exclusive, royalty-free licence to host, display, and promote that content on and in connection with the platform. You warrant that you have the rights to everything you upload. The platform itself, including its software, design, and branding, belongs to McSbuSing (Pty) Ltd.

10. Liability

• The platform is provided "as is". We work hard to keep it available and accurate but do not guarantee uninterrupted or error-free operation.
• To the maximum extent permitted by law — including the Consumer Protection Act 68 of 2008 where it applies — Informativ is not liable for indirect or consequential loss, or for the acts or omissions of organizers, venues, artists, lessors, or renters.
• Our total liability to you for any claim connected to the platform is limited to the platform fees we earned from you in the six months before the claim arose.
• Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Privacy

We process personal information as described in our Privacy Policy, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

12. Changes and Termination

• We may update these Terms from time to time. Material changes will be announced on the platform, and the "Last updated" date above will change. Continued use after a change means you accept the updated Terms.
• You may close your account at any time. Obligations that by their nature survive closure — including outstanding payments, refunds, and liability for past transactions — survive.

13. General

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. If any part of these Terms is unenforceable, the rest remains in force. These Terms, together with the Privacy Policy and any service-specific policies shown on a listing (such as damage and late-return policies), are the whole agreement between you and Informativ.